Returns & Exchanges
You can return or exchange your extensions within 30 days as long as they have NOT been worn or opened. The security seal needs to be intact and not tampered with in any way. The tester strip can be removed from the package but still needs to be attached to the backing with the security tie.
Hair is considered a hygienic product, and as such, all hair extension company's have this exact same policy. We take your and all our customer's health seriously, and can not accept any hair that has been opened or worn under ANY circumstances.
Please email us at firstname.lastname@example.org with "Return Request" or "Exchange Request" in the subject line. Once your hair arrives back at the shipping center, it will be inspected to make sure you qualify for a refund. Opened merchandise will not be issued a refund and will be returned to the customer at the customer's expense.
Customers are responsible for their return and exchange shipping costs. We recommend shipping your hair back with a tracking number, as girlgetglamorousHAIR is not responsible for any lost packages.
Original shipping costs can not be refunded, as they have been used to ship your item. Any coupons used will be deducted from the total of the refund.
Customers are responsible for all exchange shipping costs. For exchanges, please place a new order and ship the original extensions back. The new order will be shipped immediately and once the original extensions are received and verified that the security seal is in tact, a refund for the original purchase price will be issued, less original shipping costs and coupons used.
We recommend shipping your hair back with a tracking number, as girlgetglamorousHAIR is not responsible for any lost packages.
We can not accept ANY returns on hair that has been opened in the main box or taken off the tester placard.
Questions, comments? Please feel free to email us! Also, check out our FAQS page. It might answer some common questions about our hair extensions.
email us at: email@example.com